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PDFelement - Edit, Annotate, Fill and Sign PDF Documents

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FAQ For Windows

This page is dedicated to helping you quickly find the answers you need. At the same time, it also contains the entries of Guide and Community for you to check more information.

For Mac

homeOnline Help > FAQ & Troubleshooting For Windows

When I Will Receive the Registration Code after The Purchase?

After purchasing the order successfully, the registration information will be displayed on the website with your order information together and our system will also send the registration information to your email address in 1 hour, you can check the Spam Folder of your email box as well in case you have not received it yet.


If you still have not received the registration information after an hour, you can go to our support center to retrieve your registration information directly: http://support.wondershare.com/retrieve_registration_code.html


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Note: If the Windows version program PDFelement crashes, please send us the crash.log file as well for analysis. Please copy&paste the following address in any folder address bar to search, it will lead you to the .log file.
%appdata%\Wondershare\PDFelement\log

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