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FAQ For Windows

This page is dedicated to helping you quickly find the answers you need. At the same time, it also contains the entries of Guide and Community for you to check more information.

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homeOnline Help > FAQ & Troubleshooting For Windows

Can I Have Formal Invoice for My Order?

We can offer an invoice for each order.

The payment system will send an email to you as soon as your order has been processed successfully. If you no longer have access to that e-mail you can receive another copy via these methods.

1. Swreg orders
If your purchase was made through the Swreg payment platform, you can retrieve your invoice from the following link:
https://www.cardquery.com/app/support/customer/order/search/not_received_keycode

2. Avangate orders:
If your purchase was made through the Avangate payment platform, you can log in to Avangate myAccount and download the invoice in the Order History part directly.

The invoice will automatically be sent to the e-mail address submitted during the order process, so if you are purchasing for company, make sure to enter the company email address when you pay. The payment receipt of each successful order will be sent automatically to the provided email address.

3. PayPal orders

Once a PayPal transaction has been completed, our system will generate a PDF order invoice to be submitted to you via e-mail. If you have not received the invoice yet, check in your junk/spam folder to see if it was blocked by your e-mail settings.

4. Regnow orders:
If your purchase was made through Regnow payment platform, the invoice can be retrieved from the following link:
https://admin.mycommerce.com/app/cs/lookup

If you need further assistance, contact us with your order details including your Order Number and Licensed e-mail in: support.wondershare.com , and we will do what we can to help you get your invoice.

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