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FAQ For Mac

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homeOnline Help > FAQ & Troubleshooting For Mac

Can I Have Formal Invoice for My Order?

We can offer an invoice for each order. The payment system will send an email to you as soon as your order has been processed successfully. You can go to our support center to request the invoice directly: http://support.wondershare.com/get_invoice.html. If you still fail to get your invoice, please go to the following payment platform for a try according to your payment method.

1. Avangate orders: If your purchase was made through the Avangate payment platform, you can log in to Avangate myAccount and download the invoice in the Order History part directly. The invoice will automatically be sent to the e-mail address submitted during the order process, so if you are purchasing for company, make sure to enter the company email address when you pay. The payment receipt of each successful order will be sent automatically to the provided email address.

2. PayPal orders: Once a PayPal transaction has been completed, our system will generate a PDF order invoice to be submitted to you via e-mail. If you have not received the invoice yet, check in your junk/spam folder to see if it was blocked by your e-mail settings.

3. Regnow orders: If your purchase was made through Regnow payment platform, the invoice can be retrieved from the following link: https://admin.mycommerce.com/app/cs/lookup If you need further assistance, contact us with your order details including your Order Number and Licensed e-mail in: support.wondershare.com , and we will do what we can to help you get your invoice.

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