pdf app

PDFelement - Edit, Annotate, Fill and Sign PDF Documents

appstore
Get from App Store
pdf app

PDFelement - Read, Annotate and Sign PDF

appstore
Get it on Google Play

FAQ For Mac

This page is dedicated to helping you quickly find the answers you need. At the same time, it also contains the entries of Guide and Community for you to check more information.

For Windows

homeOnline Help > FAQ & Troubleshooting For Mac

Can I Get Formal Invoice for My Order?

We can provide invoice for every order. As soon as your order has been processed successfully, the payment platform will send a confirmation e-mail with your electronic invoice. If you no longer have access to that e-mail you can receive another copy via these methods.

1. Swreg orders
If your purchase was made through the Swreg payment platform, you can retrieve your invoice from the following link:
https://www.cardquery.com/app/support/customer/order/search/not_received_keycode

2. Avangate orders:
If your purchase was made through the Avangate payment platform, please log in to Avangate myAccount and request the invoice in the Order History section.

The invoice will automatically be sent to the email address provided during ordering, so make sure to fill your company email address if you are purchasing for your company. A payment receipt will be sent automatically to the e-mail address provided for each successful order.

3. PayPal orders

Once a PayPal transaction has been completed, our system will generate a PDF order invoice to be submitted to you via e-mail. If you have not received the invoice yet, check in your junk/spam folder to see if it was blocked by your e-mail settings.

4. Regnow orders:
If your purchase was made through Regnow payment platform, you can retrieve your invoice from the following link:
https://admin.mycommerce.com/app/cs/lookup

If you need further assistance, contact us with your order details including your Order Number and Licensed e-mail in: support.wondershare.com and we will do what we can to help you get your invoice.

Was this article helpful?

No

Yes:

No:

Live Chat

Submit Ticket

×

Add Attachment (must be under 60MB)


Note: If the Windows version program PDFelement crashes, please send us the crash.log file as well for analysis. Please copy&paste the following address in any folder address bar to search, it will lead you to the .log file.
%appdata%\Wondershare\PDFelement\log

Digitize paperwork and accelerate the way you create, prepare, and sign documents.

Available for Windows, Mac, iOS, and Android.

Try Free Buy Now
Start your free trial!

Skip and Download

×
Top
Start your free trial!

Skip and Download

×