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FAQ For Mac

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homeOnline Help > FAQ & Troubleshooting For Mac

Can I Get Formal Invoice for My Order?

We do provide an electronic invoice for every purchase. As soon as your order has been processed successfully, the payment platform will send a confirmation e-mail that is also your electronic invoice. If you no longer have access to that e-mail you can receive another copy via these methods.

1. Swreg orders
If your purchase was made through the Swreg payment platform, you can retrieve your invoice from the following link:
https://www.cardquery.com/app/support/customer/order/search/not_received_keycode

2. Avangate orders:
If your purchase was made through the Avangate payment platform, your invoice can be downloaded by logging in to Avangate myAccount and request the invoice in the Order History section.

If you are ordering on behalf of a company, be advised that the invoice will automatically be sent to the billing e-mail address provided during ordering. For each completed order, a payment receipt will also be sent automatically to the billing e-mail address provided.

3. PayPal orders

Once a PayPal transaction has been completed, our system will generate a PDF order invoice to be submitted to you via e-mail. If you have not received the invoice yet, check in your junk/spam folder to see if it was blocked by your e-mail settings.

4. Regnow orders:
If your purchase was made through Regnow payment platform, you can retrieve your invoice from the following link:
https://admin.mycommerce.com/app/cs/lookup

If you need further assistance, contact us with your order details including your Order Number and Licensed e-mail in: support.wondershare.com and we will do what we can to help you get your invoice.

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%appdata%\Wondershare\PDFelement\log

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