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PDFelement - Edit, Annotate, Fill and Sign PDF Documents

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FAQ For Mac

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For Windows

homeOnline Help > FAQ & Troubleshooting For Mac

What To Do If I Don't Receive Registration Code after Purchase?

If you haven't received the registration code after you place the order, please firstly check whether the payment goes through. Normally after the order is successfully, the payment platform will send the order confirmation e-mail within a few minutes. If the order is successful, please wait a few minutes for the system generating and activating the registration code, and then try again.

Also, when you place your order directly on our official website the registration code will be displayed on the Order Confirmation page. This way you can use the full version of your software once your order has been successfully completed.

If you do not see this page after you place the order, or if you purchase our product from our affiliates, you can retrieve the registration code via our online registration code retrieval system. When you use this link, you will need to submit your Licensed e-mail. If you still are unable to retrieve your registration information, contact us directly with the Licensed e-mail or the Order ID.

If the purchase is made from one of our resellers, agents, eBay, or the App Store, we will not have your order information in our system, as they do not share customer information for privacy reasons. You can still contact us and supply us with the following information:

  • 1order ID
  • 2full name, email address on the order
  • 3date and amount of the charge
  • 4name of the site the purchase was made on
  • 5name of the product(s) purchased
  • 6transaction ID of Paypal or credit cardD

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