pdf app

PDFelement - Edit, Annotate, Fill and Sign PDF Documents

appstore
Get from App Store
pdf app

PDFelement - Read, Annotate and Sign PDF

appstore
Get it on Google Play

FAQ For Mac

This page is dedicated to helping you quickly find the answers you need. At the same time, it also contains the entries of Guide and Community for you to check more information.

For Windows

homeOnline Help > FAQ & Troubleshooting For Mac

What To Do If I Don't Receive Registration Code after Purchase?

After purchasingn the order successfully, you will receive an email with registration code sent to your email address automatically. If you haven't received it yet, please check whether the payment goes through successfully. Please wait a while for the system to generate and activate the registration code for you after your order has been processed successfully, and then register the program again.

Also, when you purchase the program from us directly, the registration code will be displayed on the webpage directly after your order has been completed.

If you miss out the webpage with registration code, you can retrieve the code via our online retrieval system. When you retrieve, you will need to enter the e-mail address that you submitted when you pay for program. If you still are unable to retrieve your registration information, contact us directly with the Licensed e-mail or the Order ID.

If you buy the program from our agents, resellers, eBay, or the App Store, we will not have your order information in our system, as they do not share customer information for privacy reasons. You can contact them request more information about your order and program.

Was this article helpful?

No

Yes:

No:

Live Chat

Submit Ticket

×

Add Attachment (must be under 60MB)


Note: If the Windows version program PDFelement crashes, please send us the crash.log file as well for analysis. Please copy&paste the following address in any folder address bar to search, it will lead you to the .log file.
%appdata%\Wondershare\PDFelement\log

Digitize paperwork and accelerate the way you create, prepare, and sign documents.

Available for Windows, Mac, iOS, and Android.

Try Free Buy Now
Start your free trial!

Skip and Download

×
Top
Start your free trial!

Skip and Download

×