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FAQ For Mac

This page is dedicated to helping you quickly find the answers you need. At the same time, it also contains the entries of Guide and Community for you to check more information.

For Windows

homeOnline Help > FAQ & Troubleshooting For Mac

Why I Cannot Redeem the Mac Registration Code After Payment?

1)      Your order may be from our website. In this case, you do not need to redeem your registration code. You can follow the steps in the registration email or follow this link: https://pdf.wondershare.com/faqs-mac/how-to-activate-pdfelement-for-mac-after-payment.html

  to activate it.

2)      Your registration code is not for version 7. Our WSID and “Redeem” function are only for customers who bought the license for version 7.

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Note: If the Windows version program PDFelement crashes, please send us the crash.log file as well for analysis. Please copy&paste the following address in any folder address bar to search, it will lead you to the .log file.
%appdata%\Wondershare\PDFelement\log