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FAQ For Mac

This page is dedicated to helping you quickly find the answers you need. At the same time, it also contains the entries of Guide and Community for you to check more information.

For Windows

homeOnline Help > FAQ & Troubleshooting For Mac

Why I Cannot Redeem the Mac Registration Code After Payment?

1) If your order was purchased from our official website, you do not need to redeem your registration code. You just need to log in the product via your Wondershare ID to start using. You can follow this FAQ about how to activate PDFelement 7 for Mac with Wondershare ID.

2) Your registration code is not for PDFelement 7. The Wondershare ID account and "Redeem" function are only for customers who bought the license for PDFelement 7.

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Note: If the Windows version program PDFelement crashes, please send us the crash.log file as well for analysis. Please copy&paste the following address in any folder address bar to search, it will lead you to the .log file.
%appdata%\Wondershare\PDFelement\log