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How to Fix Frozen App Store Issue on macOS 10.15

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2024-05-22 10:38:25 • Filed to: macOS 10.15 • Proven solutions

The App Store is one of the most important places on your Mac because it lets you search and download your favorite apps on your machine. The problem arises when you need to install an important app but you can't do it because the App Store freezes or crashes again and again. It usually happens when app store updates stuck in OS 10.15 but there may be some other issues too.

Luckily, we have several tips to fix frozen app store issues on macOS 10.15. Let's learn its causes first.

Well, technology is a blessing but sometimes it may give you a headache, just like the frozen app store. You may face such an issue when you are already downloading an app and it gets paused without any reason. Sometimes, the App Store cache files may also end up in a disaster.

Most of the common errors you may receive while the app store is frozen are:

  • Cannot connect to the app store.
  • Your purchases couldn't be completed, canceled.
  • Unexpected error occurred while signing in.
  • Or simply it doesn't work at all and shows nothing.

Tips to Fix Frozen App Store Issue on macOS 10.15

Given below are the 5 tips that can help you resolve macOS 10.15 AppStore hanging and crashing problem.

1: Force Quit through Activity Monitor

  1. Open Activity Monitor on your computer.
  2. Click on "CPU" tab so you can view the CPU selections.
  3. Now, check for "App Store" and select it. Click on the "X" icon on top to initiate its elimination.
  4. Now, you'll be prompted to end this process "App Store", click "Quit" to close it.
force quit activity monitor macos 10 15

2: Force Quit Window Process

In this way, you can quit unresponsive app store forcefully and then re-launch it from the Launchpad to fix frozen app store issues on macOS 10.15. To do that, follow the given steps.

  1. This process can only be done if you have opened the App Store, so make sure it's open.
  2. Press "Command + Option + Esc" simultaneously to open the Force Quit Dialogue Box.
  3. Here, you'll see several apps opened, pick "Apple Store" and press "Force Quit" to close it by force.
  4. Relaunch the app store from the Launchpad or Dock to check whether it works or not.
force quit window process macos 10 15

3: Check for multiple IDs problem

Sometimes, you may also face "We couldn't complete purchase: Unknown Error" while trying to purchase an app in the App Store. This error usually appears when multiple Apple IDs are being used on your system.

To get rid of this issue, first, make sure that you have logged in to App Store and iTunes using the same ID. If the problem is still not solved, log out and log in again. Still, if your problem persists, then make sure you have accepted the new iTunes Terms and Conditions. Using this handy technique, you'll be able to tackle a hung app store update in macOS 10.15.

Note: Every time the macOS updates, you need to accept the Terms and Conditions to make it work.

4: Force Quit from the Dock

Press and hold "Option" key on the keyboard and right-click on the App Store icon in the Dock. By doing this, the "Quit" option will be transformed into "Force Quit". Select it to close the App Store.

Now, reopen the App Store to check whether it works now or not.

dock force quit macos 10 15

5: Clear Cache Files

There is a small possibility that all the mentioned tricks do not work at all, so here is another proven method to fix frozen app store issues on macOS 10.15.

Actually, every app you install on mac makes some cache files in a specific folder. Sometimes these files may be corrupted so removing them may solve your problem. For that purpose, simply access the temporary folder on your mac and look for "com.apple.appstore" folder. It may be a bit hectic task because there are dozens of other files in this folder. Anyhow, when you find it, select it and move to trash. Now, re-launch the app store to check whether you were able to tackle a hung app store update in OS 10.15 or not.

clear cache files macos 10 15

So, these were the 5 most helpful tips to resolve macOS 10.15 AppStore hanging and crashing problem. If you are still unable to solve this issue after implementing these techniques, you may need to reinstall your operating system or get the system checked from an Apple outlet.

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Margarete Cotty

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