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PDFelement - Edit, Annotate, Fill and Sign PDF Documents

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PDFelement - Read, Annotate and Sign PDF

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FAQ For Windows

This page is dedicated to helping you quickly find the answers you need. At the same time, it also contains the entries of Guide and Community for you to check more information.

For Mac

homeOnline Help > FAQ & Troubleshooting For Windows

What To Do If I Don't Receive the Registration Code after Placing the Order?

Generally, the registration code will be sent to your email address in an hour after the order has been processed successfully. So please first check whether you get the email in your spam folder if you have not received the registration code. In case there is no email in spam folder either, then pleasse check whether your order has been processed successfully.

Actually, the registration code will be displayed on the Order Confirmation page after you pay online if you buy the program from us directly.

In case you miss out the code on the page, you can go to our online retrieval system to get back your registration code. You just need to enter the email address you used to pay or your order number to retrieve your code.

If you purchase from our agents, resellers, or from App Store, eBay, then our system will not have your order information. You can contact them directly to ask for more information of your order and program.

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Note: If the Windows version program PDFelement crashes, please send us the crash.log file as well for analysis. Please copy&paste the following address in any folder address bar to search, it will lead you to the .log file.
%appdata%\Wondershare\PDFelement\log

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