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FAQ For Windows

This page is dedicated to helping you quickly find the answers you need. At the same time, it also contains the entries of Guide and Community for you to check more information.

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homeOnline Help > FAQ & Troubleshooting For Windows

Why Does PDFelement Fail to Register? The Code Does Not Match With the Email.

Please check whether the purchased product and the installed product is the same one, make sure you do not install a wrong product. If you have purchased both of PDFelement 5.X and OCR plugin, please note that PDFelement 5.X and OCR plugin have different registration codes, so please use the correct code to register the correct part.

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Note: If the Windows version program PDFelement crashes, please send us the crash.log file as well for analysis. Please copy&paste the following address in any folder address bar to search, it will lead you to the .log file.
%appdata%\Wondershare\PDFelement\log

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