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FAQ For Windows

This page is dedicated to helping you quickly find the answers you need. At the same time, it also contains the entries of Guide and Community for you to check more information.

For Mac

homeOnline Help > FAQ & Troubleshooting For Windows

Why Does PDFelement Stop Unexpectedly?

If PDFelement stops unexpectedly often when you use it , we would suggest you to reinstall the latest version software via "Try PDFelement" or "Downlow" button in the webiste to try again.

If it still exists, please provide the crash log file for further analysis. In order to get the log file, please open any folder on your computer, then copy & paste the following address:
C:\Program files(x86)\Wondershare>PDFelement Pro>Log

in the address bar, it will lead you to the log file. And please attach the latest version .log file in the email to send to us for analysis. We will come back to you after getting the result.

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