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FAQ For Windows

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homeOnline Help > FAQ & Troubleshooting For Windows

Why Does PDFelement Stop Unexpectedly?

If PDFelement stops unexpectedly often when you use it , we would suggest you to reinstall the latest version software to try again.

Dwonload link: http://download.wondershare.com/pdfelement6-pro_full2990.exe

If it still exists, please provide the crash log file for further analysis. In order to get the log file, please open any folder on your computer, then copy & paste the following address:

in the address bar, it will lead you to the log file. And please attach the latest version .log file in the email to send to us for analysis. We will come back to you after getting the result.

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Note: If the Windows version program PDFelement crashes, please send us the crash.log file as well for analysis. Please copy&paste the following address in any folder address bar to search, it will lead you to the .log file.

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