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FAQ For Windows

This page is dedicated to helping you quickly find the answers you need. At the same time, it also contains the entries of Guide and Community for you to check more information.

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homeOnline Help > FAQ & Troubleshooting For Windows

How Do I Request a Refund?

If you want to request a refund, please follow the instructions below:

Step 1: Go to the Support Center. Click the "Refund/Exchanges" button.

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Step 2: Enter your order number and click "Confirm".

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Note: If you don't know what your order number is. Please check your registration information email or log into your Wondershare ID account to find your order number.

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Step 3: After you enter your order number and click the "Confirm" button, the system will confirm and list your purchase information. Now, you need enter your refund information below:

  • Problem Type: Select one of the listed problems. If you can't find the proper one, just choose any one of them.
  • Title: Just simply describe your purpose, such as "I want to exchange a pruduct" or "I request a refund".
  • Please provide additional details: Just describe your purpose simply.
  • Upload a screenshot: It's optional.
  • Card holder name: Enter the Card holder for the payment you made.
  • Licensed Email: enter the licensed email for this product.

Finally, just click the "Submit" button and our customer service representative will contact you within 1 - 2 working days.

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