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FAQs for Windows

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homeOnline Help > FAQ & Troubleshooting For Windows

How Do I Request a Refund?

If you want to request a refund, please follow the instructions below:

Step 1: Go to the Support Center. Click the "Refund/Exchanges" button.

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Step 2: Enter your order number and click "Confirm".

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Note: If you don't know what your order number is. Please check your registration information email or log into your Wondershare ID account to find your order number.

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Step 3: After you enter your order number and click the "Confirm" button, the system will confirm and list your purchase information. Now, you need to enter your refund information below:

  • Problem Type: Select one of the listed problems. If you can't find the proper one, just choose any one of them.
  • Title: Just simply describe your purpose, such as "I want to exchange a product" or "I request a refund".
  • Please provide additional details: Just describe your purpose simply.
  • Upload a screenshot: It's optional.
  • Card holder name: Enter the Card holder for the payment you made.
  • Licensed Email: enter the licensed email for this product.

Finally, just click the "Submit" button and our customer service representative will contact you within 1 - 2 working days.

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