The Best Professional Services Automation Software of 2020
What is Professional Services Automation(PSA) Software?
Professional Services Automation (PSA) software is seen by many as an essential business tool. It’s easy to understand why! Designed to assist professional service firms, such as a lawyer’s office or IT firm, this type of software helps them streamline their operations and can offer huge benefits, including the ability to boost profits, better manage resources, and manage projects more efficiently. Through the use of professional services automation software, you’ll develop better business opportunities in the long run.
Don’t miss out on the benefits - check out our list of the best professional services automation tools of 2020!
Professional Services Automation Software Comparison
|Available Across all Platforms|
|Suitable for small to medium business|
|Suitable for large or enterprise businesses|
Common features of PSA software
Every type of PSA software shares similar features. These features include project management tools for scheduling, budgeting, collaborating, and managing tasks. PSA software also includes accounting features such as billing, accounts payable, accounts receivable and more. There are time tracking and expense tracking features, help desk features, document and resource management features, and tools to help with inventory, sales, and account management.
Perhaps the most important benefit of PSA software is the opportunity to boost your profits. How? By helping you view the overall history of past project costs, performance, and risks. This way, you can protect your current profit margins by setting the right initial price for bids, while also keeping up with important timelines. You’ll improve success rates by determining which projects have been most profitable in the past. Another major benefit is the ability to see how resources are being used. If you see gaps you can take steps to adjust them, and ensure revenue is being generated properly. You’ll also increase your cash flow by using PSA software because you can complete invoicing quickly and easily and transactions are validated at the point of entry. This results in fewer errors and fewer late payments. Organizations also gain more control, because platforms are unified and you can see timely information about the project as it comes up, including any potential threats.
Along with the benefits, there are also some issues that you need to be aware of when choosing to use professional services automation software for your organization. Often, introducing a new project management tool will require major re-structuring to your organization workflows. As well, there is the issue of training, which can take up a lot of time and resources, not to mention that employees are often reluctant to have to learn new processes when they are comfortable with the old ones. You’ll also need to convince senior management that it’s a worthwhile investment, which can sometimes be a challenge depending on the organization.
Growing Market for PSA
There are a number of trends currently that are causing a growth in the market for professional services automation solutions. Some of these trends include cloud computing, where organizations are now seeking out cost-effective and remote cloud-based service solutions rather than actual onsite equipment. As well, more companies are trying to avoid high employee turnover costs and are therefore seeking software solutions that assign tasks to employees based on their interests in order to improve employee engagement. Collaboration with customers is also an important trend to note, as companies now like to give customers direct access to important project information such as schedules, project timelines, and invoices. Finally, most organizations realize that accounting and project management systems should be unified so that data is kept more clean and consistent.
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