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FAQs for Windows

This page is dedicated to helping you find the answers you need for PDFelement for Windows, at the same time, it also contains the Community entry, leave your thoughts in the Community.

homeOnline Help > FAQ & Troubleshooting For Windows

Why I cannot Activate PDFelement 8 after Payment or Upgrade?

There may be several factors that affect to activate PDFelement, please check the below-listed situations for troubleshooting.

1) You may download the wrong product. If the product you installed requires a registration code to activate it, then it means you have downloaded another version of PDFelement or other products. So please make sure to download and reinstall PDFelement 8 from the link below:

Download Wondershare PDFelement 8 for Windows

2)If you have installed the correct product, please refer to here about how to activate PDFelement for Windows with Wondershare ID.

3)You may log in with the wrong email to activate the software. Please log in with the email that you entered when you purchase the product to activate it.

4) You may buy the wrong platform product. Our license cannot run across platforms. If you purchased PDFelement for Windows, then your information can only be used to activate the Windows product, not the Mac product.

5)You may use the code of PDFelement 6/7 to activate PDFelement 8 for Windows. The PDFelement 8 for Windows cannot be activated with the code of PDFelement 6/7. For PDFelement 6 users, you can check your eligibility to get a 90-day free license of PDFelement 7 and get a special discount to upgrade to PDFelement 7 via the Upgrade page directly. For PDFelement 6/7 subscribe users, you can freely upgrade to PDFelement 8 and get a special discount to upgrade to a perpetual license of PDFelement 8 via this Upgrade 8 page directly.

6)If you did get the correct registration code or serial number for PDFelement 7 for Windows, then please refer to this FAQ about how to activate PDFelement 8 for Windows with registration code or serial number.

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