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FAQs for Document Cloud

Find your answers to common questions for Wondershare Document Cloud here.

homeOnline Help > FAQ & Troubleshooting For Document Cloud

How to activate Document Cloud with registration code or serial number?

If you received the registration code or serial number from third parties or our sales team and need to activate Wondershare Document Cloud, you need to redeem the license in your Wondershare ID Account first. Wondershare ID Account is an account used to activate Wondershare Document Cloud and manage your orders and licenses. Please follow the steps below:

Step 1: If you do not have a Wondershare ID account yet, please Create Account first.

create wondershare id

Step 2: After creating an account or if you already have an account, you can log in your Wondershare ID account.

Step 3: Then you will enter the product webpage. Now click the "Account" button under the drop-down menu of Avatar to jump to the account page.

account button

Step 4: Find the "Redeem" tab and choose "Registration code" or "Serial Number", then input your code or number to redeem it. After receiving "Success" notice, you can refresh your page and your license will be showed in "Plans".

redeem success

Step 5: After redeeming your license, you can access Wondershare Document Cloud and log in with your Wondershare ID account to start. If Document Cloud is already opened on your device, please log out your account and then wait 1 minute to re-sign in again.

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