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PDFelement - Edit, Annotate, Fill and Sign PDF Documents

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PDFelement - Read, Annotate and Sign PDF

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FAQ For Windows

This page is dedicated to helping you quickly find the answers you need. At the same time, it also contains the entries of Guide and Community for you to check more information.

For Mac

homeOnline Help > FAQ & Troubleshooting For Windows

What To Do when I fail to Register?

Firstly, please make sure you have installed the correct program that you purchased. If the name of the program that you try is different from the name of the program that you purchased, then please check which one is the correct program that you want. You can reinstall the correct program that you purchased from the registration email that you received, then use your received registration code to register for a try again.

Secondly, Windows version program and Mac version program have different registration codes, so if the code you get is for Windows version, then it cannot be used to register the Mac version and vice versa.

Thirdly, please copy and paste your email address and registration code to register instead of typing them manually to avoid the typos. And make sure there is no blank space neither in front of nor at the end of the email address and code.

If you purchase through our agents, resellers, or from eBay, App Store, our system will not have your order information. Please contact them directly to ask for more information.

If you still fail to register after checking the above steps, then please contact us in Forum for further help.

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Note: If the Windows version program PDFelement crashes, please send us the crash.log file as well for analysis. Please copy&paste the following address in any folder address bar to search, it will lead you to the .log file.
%appdata%\Wondershare\PDFelement\log

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