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About Upgrade to PDFelement 8 FAQ

This page is dedicated to helping you quickly find the answers you need when you upgrade to Wondershare PDFelement 8.

homeOnline Help > Upgrade FAQs

What to do If My Order does not Appear in the Check Eligibility Page

I purchased PDFelement 6 or PDFelement 7 for Windows previously, but my order does not appear in the “Check Eligibility” page. What should I do?


1. Make sure that you meet the requirements.

  • Look up your license information and e-mail address used to purchase the program.
  • Check whether you have purchased Wondershare PDFelement for Windows or Wondershare PDF Editor for Windows. Only these programs are eligible for an upgrade.

2. You have a qualifying product?

  • Product purchased through the Mac App Store.
  • Product purchased with other bundled programs.
  • Product purchased through bank transfer or other offline methods.
  • Obtained as tryouts, betas, Not For Retail (NFR).


Contact Sales here if you have a valid proof of purchase.

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