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FAQ For Mac

This page is dedicated to helping you quickly find the answers you need. At the same time, it also contains the entries of Guide and Community for you to check more information.

For Windows

homeOnline Help > FAQ & Troubleshooting For Mac

Why I cannot Activate PDFelement 7 after Payment or Upgrade for Mac?

There are several facts to affect that you cannot activate the PDFelement 7.

1) You may download wrong PDFelement 7. If you bought the PDFelement Pro and download PDFelement standard version, it will show free plan if you login.\

2) You may download 6 version instead of 7. If your registration windows requires you to use registration code to activate it, it means that you downloaded 6 version. You can re-download correct version via below links.

Wondershare PDFelement for Mac

http://download.wondershare.com/mac-pdfelement_full5237.dmg

Wondershare PDFelement for Windows

http://download.wondershare.com/pdfelement_full5238.exe

Wondershare PDFelement Pro for Windows

http://download.wondershare.com/cbs_down/pdfelement-pro_full5239.exe

3) You may login with wrong email to activate the software. You have to login with the email you used to purchase the software to activate it.

4)You may buy wrong platform. Our license cannot run cross platform. Our Windows license cannot be used on MAC, vice versa.

5)You may use version 6 code to activate the version 7. Our PDFelement version 7 cannot be activated with version 6 code. You can check via https://pdf.wondershare.com/upgrade7.html to see if you can get 1 year or 1 quarter license for PDFelement. If you cannot get giveaway there, you need to buy PDFelement version from our website directly.

6)If you get registration code or serial number of PDFelement version 7 which cannot be used to 

activate the PDFelement version 7 diectly, please visit https://pdf.wondershare.com/faqs/how-to-activate-pdfelement-7-with-registration-code-or-serial-number.html to redeem it before you try to activate the software.

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Note: If the Windows version program PDFelement crashes, please send us the crash.log file as well for analysis. Please copy&paste the following address in any folder address bar to search, it will lead you to the .log file.
%appdata%\Wondershare\PDFelement\log