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FAQ For Mac

This page is dedicated to helping you quickly find the answers you need. At the same time, it also contains the entries of Guide and Community for you to check more information.

For Windows

homeOnline Help > FAQ & Troubleshooting For Mac

Why I cannot Activate PDFelement 7 for Mac after Payment or Upgrade?

There may be several factors that affect to activate PDFelement 7 for Mac, please check the below listed situations for trouble shooting.

1) You may download the wrong product. If the product you installed requires registration code to activate it, then it means you have downloaded PDFelement 6 or other product. So please make sure to download and reinstall PDFelement 7 from the link below:

Download Wondershare PDFelement 7 for Mac

Download Wondershare PDFelement 7 for Windows

2)If you have installed the correct product, please refer to here about how to activate PDFelement 7 for Mac with Wondershare ID.

3)You may login with wrong email to activate the software. Please login with the email that you entered when you purchase the product to activate it.

4) You may buy a wrong platform product. Our license cannot run cross platforms. If you purchased PDFelement 7 for Mac, then your information can only be used to activate Mac product, not the windows product.

5)You may use the code of PDFelement 6 to activate PDFelement 7. Our PDFelement 7 cannot be activated with code of PDFelement 6. You can check your eligibility to get a 90-day free license of PDFelement 7 or and special discount to upgrade to PDFelement 7 via the Upgrade page directly.

6)If you did get the correct registration code or serial number for PDFelement 7 for Mac, then please refer to this FAQ about how to to activate PDFelement 7 for Mac with registration code or serial number.

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Note: If the Windows version program PDFelement crashes, please send us the crash.log file as well for analysis. Please copy&paste the following address in any folder address bar to search, it will lead you to the .log file.
%appdata%\Wondershare\PDFelement\log