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FAQs for iOS

This page is dedicated to helping you find the answers you need for PDFelement for iOS, at the same time, it also contains the Community entry, leave your thoughts in the Community.

homeOnline Help > FAQ & Troubleshooting For iOS

Why is the authorization to WondershareID not successful after purchase?

If you purchase the PDFelement for iOS order, Wondershare ID is not successfully authorized, here are the detailed steps:

Step1: update the software

Don't uninstall the application yet, update the software to the latest version in the App Store;

Step 2: refresh authorization

Enter the personal center and try to refresh the authorization manually;

Step 3: Log in again

Log out, try to restart the application and log in again, manually refresh the authorization;

refresh the authorization for pdfelement

Step 4: contact customer service

The above methods are not feasible, contact customer service, and inform the customer service staff of the order screenshot, WSID account number, product version number and other information for authorization. Here is the customer service contact address:https://support.wondershare.com.

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